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Topictide Chatbot

An AI-powered chatbot that monitors over one billion conversations to track mentions of your business. It delivers actionable insights on customer sentiment, market trends, and brand perception to help you make informed decisions.

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The Challenge 

Many businesses rely on static dashboards but still lack an intuitive way for team members to query data directly. Executives and marketers often prefer to ask questions in plain language “How did customer sentiment about our new campaign change this month?” without digging through multiple charts or requiring specialized knowledge of data tools. The challenge was to bridge this gap between data complexity and decision-makers.

Our Approach 

CipherLabs extended TopicTide’s ecosystem by developing a conversational AI chatbot that integrates seamlessly with the dashboard’s backend. The chatbot allows users to interact with the platform in natural language and retrieve live insights. Key features include: 

  • Natural Language Understanding: Users can ask questions in plain English, and the chatbot interprets their intent, making it accessible to anyone without the need for technical training. 

  • Data Integration: The chatbot is directly connected to TopicTide’s GraphQL + MongoDB backend, ensuring it retrieves the latest, live insights from the social listening platform. 

  • Contextual Intelligence: Beyond just raw numbers, the chatbot provides contextual explanations, such as why certain conversations drove a sentiment shift, or which competitor's campaigns influenced public opinion. 

  • Graph Creation: Users can request the chatbot to create visualizations like bar graphs, line graphs, or Sankey diagrams based on the data. This allows them to explore the data in the most insightful format without manually navigating complex dashboard tools. 

  • Conversation Management: The chatbot also allows users to explore topics, competitors, or specific campaigns, delivering insights in the form of graphs and summaries directly within the conversation. Users can continue the dialogue or drill deeper based on the responses. 

The Impact 

The TopicTide Chatbot democratized data access across teams. Instead of requiring training on complex dashboards, any employee could simply ask a question and receive an instant, data-backed response. This feature had several significant impacts: 

  • Improved Decision-Making Speed: Executives and marketers no longer had to wait for analysts to create reports or decipher data. 

  • Reduced Dependency on Analysts: Teams could generate insights themselves, freeing up analysts to focus on strategic work instead of repetitive query tasks. 

  • Increased Adoption: With the chatbot’s conversational interface, employees across marketing, product, and leadership were encouraged to engage with the data more frequently and proactively. 

  • Advanced Data Exploration: The ability to create custom graphs on-demand gave users the flexibility to explore the data in the format that best suited their analysis, further enhancing their ability to make informed decisions. 

What our clients say
about working with us

From early-stage startups to global teams, we build long-term partnerships that drive results.

What our clients say
about working with us

From early-stage startups to global teams, we build long-term partnerships that drive results.

100K+

Hours Saved for Clients

100K+

Hours Saved for Clients

0+

Years of Experience

0+

Years of Experience

50%

Client Satisfaction Rate

50%

Client Satisfaction Rate

What our clients say
about working with us

From early-stage startups to global teams, we build long-term partnerships that drive results.

100K+

Hours Saved for Clients

0+

Years of Experience

50%

Client Satisfaction Rate

What our clients say
about working with us

From early-stage startups to global teams, we build long-term partnerships that drive results.

100K+

Hours Saved for Clients

0+

Years of Experience

50%

Client Satisfaction Rate

Portfolio

Selected work that blends AI, strategy, and execution

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Let’s build something that matters with speed and clarity

Tell us what you’re working on and we’ll explore how

our team can help bring it to life with AI and UX

Let’s build something that matters with speed and clarity

Tell us what you’re working on and we’ll explore how

our team can help bring it to life with AI and UX

Let’s build something that matters with speed and clarity

Tell us what you’re working on and we’ll explore how

our team can help bring it to life with AI and UX

Cipher Labs

We build future-ready AI tools for those moving fast, with clarity, speed, and precision.

Copyright © 2025 Cipher Labs. All rights reserved

Cipher Labs

We build future-ready AI tools for those moving fast, with clarity, speed, and precision.

Copyright © 2025 Cipher Labs. All rights reserved

Cipher Labs

We build future-ready AI tools for those moving fast, with clarity, speed, and precision.

Copyright © 2025 Cipher Labs. All rights reserved

Cipher Labs

We build future-ready AI tools for those moving fast, with clarity, speed, and precision.

Copyright © 2025 Cipher Labs. All rights reserved